Thank you for shopping with us! This document outlines our shipping policies, including delivery times, shipping costs, tracking information, and important terms and conditions. Our goal is to ensure that your orders are delivered promptly and securely, no matter where you are in the world.

Shipping Locations

Our store is based in Hong Kong, but we are proud to offer worldwide shipping. Whether you’re located in North America, Europe, Asia, Australia, Africa, or anywhere else, we strive to deliver your products safely and efficiently.

Shipping Methods and Costs

Domestic Shipping (Hong Kong)

  1. Standard Shipping:
  • Cost: Free for orders over HKD 500. For orders below HKD 500, a flat rate of HKD 50 applies.
  • Delivery Time: 2-3 business days.
  1. Express Shipping:
  • Cost: HKD 100.
  • Delivery Time: 1-2 business days.

International Shipping

  1. Standard International Shipping:
  • Cost: Varies by destination and order weight. Exact costs are calculated at checkout.
  • Delivery Time: 7-14 business days.
  1. Express International Shipping:
  • Cost: Varies by destination and order weight. Exact costs are calculated at checkout.
  • Delivery Time: 3-7 business days.

Note: Shipping times are estimates and may vary due to customs processing and other unforeseen delays.

Order Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Tracking Your Order

We provide tracking for all shipments. Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier’s website where you can monitor the status of your shipment. Please allow up to 24 hours for the tracking information to become available.

Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs fees, import duties, taxes, or other charges that may be levied by the destination country. These fees are not included in our shipping costs and vary by country. We recommend contacting your local customs office for more information on potential charges.

Shipping Restrictions

While we aim to ship to as many locations as possible, there are certain areas where we may not be able to deliver due to logistical or regulatory constraints. If we are unable to ship to your location, you will be notified at checkout.

Lost or Damaged Packages

  1. Lost Packages: If your package has not arrived within the estimated delivery time frame, please contact our customer service team. We will initiate an investigation with the carrier and provide you with an update as soon as possible.
  2. Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us immediately. We will work with you to resolve the issue, which may include replacing the damaged items or issuing a refund.

Important Terms and Conditions

  1. Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  2. Delivery Attempts: Our carriers typically make multiple delivery attempts. If a package is returned to us due to failed delivery attempts or an incorrect address, additional shipping fees may apply for re-shipment.
  3. Pre-Orders and Backorders: If your order includes pre-ordered or backordered items, your shipment will be delayed until all items are available. You will be notified of any such delays.

Thank you for choosing our web store. We are committed to providing you with reliable and efficient shipping services to enhance your shopping experience.